QA Implemention for Insurance Industry Applications and Softwares

Case Study

Insurance firm's end-to-end QA implementation

Customer is one of the fastest growing life insurance companies in India

Problem Statement

Due to lack of proper reporting mechanism and QA check posts the quality of deliverables were not transparent to business stakeholders. Also, absence of basic QA processes was affecting the overall health of the project

eApp , Employee APP , Customer facing Portal for the end users

Challenges

Frequent and unplanned release made testing adhoc and inefficient
Functional Mobile testing on Android & iOS was taking too much time and slowing down the releases
Absence of unit testing and High bug count was leading to multiple iterations of defect fixing and affecting the product health
Unplanned and poor quality releases were resulting in UAT release date slippage and eventually delayed production releases and high cost of development

4 Manual Testers
1 Automation Testers
1 BA resource

What we did

Conducted a detailed analysis of customer’s problem areas (discussion with team members, SPOC of the project) to identify key QA processes needed.
Introduced release mechanism and framework for unit testing, which reduced the number of initial bug counts and release iterations
Understood their existing testing process and identified key areas for introducing Selenium & Appium automation
Prepared regression test scripts with selenium to ensure the product stable before launch on production